Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE ONLINE SERVICES OF THIS WEBSITE. BY USING THE ONLINE SERVICE, YOU AGREE THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND THAT YOU ACCEPT AND AGREE TO BE BOUND BY THEM.

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Permission is granted to temporarily download one copy of the materials (information or software) on Plumskin.com.my web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

– modify or copy the materials;

– use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

– attempt to decompile or reverse engineer any software contained on Plumskin.com.my web site;

– remove any copyright or other proprietary notations from the materials; or

– transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Plumskin.com.my at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

The materials on Product at Plumskin.com.my web site are provided “as is”. Plumskin.com.my makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Plumskin.com.my does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

A. INTELLECTUAL PROPERTY RIGHTS

A.1 This site and any information available on it including, but not limited to, text, graphics, icons, images and trade marks, are protected by copyright, design, trade mark and other intellectual property rights owned or controlled by Plumskin.com.my or by third parties. You may not copy, reproduce, republish, upload, download, post, transmit, store in retrieval system, modify, alter or display in public or distribute in any way the contents or any part of this site for any purpose without Plumskin.com.my prior written permission except that you may download materials displayed on the site for non-commercial, home personal use only as long as you keep all copyright, trade mark and other proprietary notices intact.
A.2 All right, title and interest in the intellectual property in this site shall at all times remain the property of  Plumskin.com.my and other third parties. Customers and on-line visitors are not authorized to use the same unless an express written permission of Plumskin.com.my or such other third parties has been obtained.

B. WARRANTIES

B.1 To the extent permitted by law, all warranties, descriptions, representations or advice given as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise of the products referred and displayed on this site (“Products”), are expressly excluded.
B.2 No agent or representative of Plumskin.com.my. is authorised to make any warranties, representations or statements regarding any information on this site and Plumskin.com.my shall not in any way be bound by any such unauthorised warranties, representations or statement

C. LIMITATION OF LIABILITY

C.1 By accessing and using this site you acknowledge and accept that the use of the site is at your own risk. Plumskin.com.my shall not be liable for any direct, indirect, incidental, consequential or punitive damage or for damages for loss of profit or revenue arising out of any use of, access to, or inability to use the site. Without limiting the foregoing: THIS SITE AND ALL INFORMATION AND MATERIALS CONTAINED IN IT ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR IMPLIED TERMS AS TO TITLE, QUALITY, MERCHANTABILITY, FITNESS FOR PURPOSE , PRIVACY OR NON-INFRINGEMENT. Plumskin.com.my. HAS NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENTS OF THE SITE. Plumskin.com.my. ASSUMES NO RESPONSIBILITY AND SHALL NOT BE LIABLE (TO THE EXTENT PERMITTED BY LAW) FOR ANY DAMAGE OR INJURY ARISING OUT OF ANY USE OF OR ACCESS TO THE SITE, OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, INTERCEPTION OF ONLINE COMMUNICATION, SOFTWARE OR HARDWARE PROBLEMS (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR COMPATIBILITY PROBLEMS), THEFT, DESTRUCTION OR ALTERATION OF THE SITE, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOUR, NEGLIGENCE OR, UNDER ANY OTHER CAUSE OF ACTION RESULTING DIRECTLY OR INDIRECTLY FROM ANY ACCESS OR USE OF THE SITE, OR ANY UPLOADING, DOWNLOADING OR PUBLICATION OF DATA, TEXT, IMAGES OR OTHER MATERIAL OR INFORMATION TO OR FROM THE SITE.
C.2 The liability of Plumskin.com.my. whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or non-compliance of the Products or any other breach of Plumskin.com.my.’s obligations hereunder shall not in any event exceed an amount equivalent to the price of the Products.
C.3 Plumskin.com.my. shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever nor shall Plumskin.com.my. be liable for any damage or loss caused by the Customer’s servants, agents, buyers or other persons whatsoever.
C.4 The Customer shall ensure that the Products are not used for any purpose for which they are not suitable and shall be responsible for using all necessary skill and care in handling and using the Products. The Customer expressly acknowledges and agrees that Plumskin.com.my. assumes no obligation or liability for any advice or information given with the Products and Plumskin.com.my. shall not be responsible for any inaccuracy or misstatement of any such information. The Products shall be accepted by the Customer entirely at the Customer’s risk.

D. LINKS

D.1 The site may contain links to other sites and pages which are not maintained or controlled by Plumskin.com.my. and for which Plumskin.com.my. is not responsible. When you activate any of these links or pages you leave this site and access to such a site or page at your own risk for which Plumskin.com.my. disclaims all responsibility and liability.
D.2 Plumskin.com.my. disclaims all liability to information or materials posted by advertisers or sponsors on this site.

F. USAGE OF e-VOUCHERS

F.1 e-Vouchers can be used in most of the items that we offered in our website except for Deal-of-the-Days, Buy 1 Free 1, Purchase with Purchase, and selected bulk items
F.2 e-Voucher is good for one time usage within expiry period per transaction,  and it could not be converted to cash
F.3 All E-Vouchers will be emailed to customers registered email upon end of promotion or as per mention during the promotion.
F.4 Customers are required to login in order to redeem the voucher
F.5 No Accumulation of e-vouchers are allowed in single transaction
F.6 A minimum purchase is required (including delivery charges) for each redemption

G. TERRITORY

The materials on this site are directed solely at persons accessing the site from Malaysia. Plumskin.com.my. makes no representation that any product or service referred to on this site is available, or appropriate for use for any other location.

H. CHANGES

Plumskin.com.my. reserves the right but undertakes no duty to review edit or otherwise change this site and any information contained on this site at its sole discretion and without notice.

In no event shall Plumskin.com.my or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Plumskin.com.my Internet site, even if Plumskin.com.my or a Plumskin.com.my authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

The materials appearing on Plumskin.com.my web site could include technical, typographical, or photographic errors. Plumskin.com.my does not warrant that any of the materials on its web site are accurate, complete, or current. Plumskin.com.my may make changes to the materials contained on its web site at any time without notice. Plumskin.com.my does not, however, make any commitment to update the materials.

Plumskin.com.my has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Plumskin.com.my of the site. Use of any such linked web site is at the user’s own risk.

Plumskin.com.my may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Any claim relating to Plumskin.com.my web site shall be governed by the laws of the state without regard to its conflict of law provisions.

TERMS AND CONDITIONS FOR ONLINE PURCHASE

In these terms and conditions, the “Company” will mean Plumskin.com.my and the “Customer” will mean any person, firm, company or body which places an order with the Company. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

Please also read these terms and conditions carefully and make sure that you understand them, before ordering any products from the site. Please note that before placing an order you will be asked to agree to these terms and conditions. Please click on the button marked “I Accept” at the end of these terms and conditions if you accept them. If you refuse to accept these terms and conditions, you will not be able to order any products from the site.

1. You agree that the Company reserves the right to amend these terms and conditions at any time, in the Company’s sole discretion, by posting any such amendment(s) to the Company’s website without prior and separate notice.

2. Your continued use of the site or any part of it after amendment to these terms and conditions is posted will be deemed as full knowledge and acceptance of the revised terms and conditions. If you do not agree to any such amendment(s), your sole recourse shall be to cease using the site.

3. The Company shall make every effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Company’s acceptance at its sole discretion and stock availability.

4. The Company shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, the Company reserves the right to offer alternative product/s to the Customer of similar value and range.

5. Prices charged for purchases on this website may be different from those charged in our stores.

6. The prices charged are those applicable on the day you order.

7. All orders are subject to confirmation of final availability and the Company reserves the right to reject the order in the event that any of the products or services requested is unavailable. In the event that we are unable to fulfil any of the products or services in your order, we will notify you by phone or email.

8. All pictures and images of the products displayed on this site are for illustration purposes in order to help the customer to recognise the products only. The actual size, dimension and colour of the products may differ.

9. To register with the Company website, you must be over eighteen (18) years of age.

10. Customer is required to register before placing any order through this website. During the registration:

a. You must provide us with accurate, complete and up to date registration information;

b. You must safeguard your username and password;

c. You authorize us to assume that any person using the site with your username and password is either you or is authorized to act for you.

11. The Company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.

12. Customer must inform Plumskin.com.my Customer Service Hotline (WhatsApp), or self-update in www.plumskin.com.my profile, immediately of any changes to the information that you provided so that we can communicate with you effectively.

13. Customer shall be liable for every order made under your login and agrees to indemnify the Company for all claims, damages whatsoever made by any third party arising from the actions of a person placing orders through this website using your login.

14. Should you find any unauthorised use of your login, you shall notify the Company immediately and effectively.

15. Once you have selected a product that you wish to order via www.plumskin.com.my, you will then be shown (on the website) the charges you must pay including taxes, if applicable, and any applicable delivery charges.

16. Customer shall pay for the order in full at the time of ordering by supplying us with your credit card details from a credit card company acceptable to us, which we require in order to process your order. Alternatively, you may pay by using Plumskin Online store Member points. The credit/ Debit card account or member account must have sufficient funds or member points to cover the proposed payment to us.

17. We shall not be obliged to supply the product to you until we have accepted your order. An order shall be formed and we shall be legally bound to supply the product to you when we accept your order. Acceptance shall take place when we expressly accept your order by email to you, in the form of a document called a “Confirmation of Order” stating that we are accepting your order.

18. Until the time when we accept your order, we reserve the right to refuse to process your order and you reserve the right to cancel your order.

14. Should you find any unauthorised use of your login, you shall notify the Company immediately and effectively.

19. We accept payment by Online transfer (Maybank2U, Cimb Click),Visa, Master Card, ATM cash deposit and Supercash (only applicable for Plumskin online store Member). Plumskin.com.my shall not be liable for any credit card fraud. Please note that we do not receive cash on delivery.

20. All product prices listed are in Ringgit Malaysia (RM).

21. To provide secure online commerce transactions, we employ Internet’s Secure Sockets Layer (SSL) technology. It encrypts your personal information, including credit card/ debit card number, name and address, so that it would not be read as the information travels over the Internet. To check SSL Certificate information, you can right click the mouse and choose “Properties” & “Certificates”.

22. The Company may from time to time set credit limits for individual customers and the Company reserves the right to limit sales including the right to decline sales to any customers.

23. Full payment in respect of an order must be made upon the placing of the order. If your payment cannot be processed, the order will be not be accepted and you are advised to contact your card issuer to resolve any problem concerning the use of your credit card in order to continue with the order.

24. We reserve the right to change the payment terms for any order without prior notice.

25. If payment for any order has already been made but the order is not accepted by us, you will be entitled to a refund, depending on the period of time your financial institution needs to arrange the refund. We shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.

26. Plumskin online store eVoucher and eCoupon is redeemable on www.plumskin.com.my online purchase. Other voucher and coupon is not redeemable online.

33. We shall deliver the products to the delivery address specified and keyed in by you on the order form. Your order will be delivered to you via the service of a courier service company appointed by Plumskin online store.

34. We aim to deliver within the time frame indicated below but we are not able to guarantee any firm delivery dates upon order and to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Location Delivery time frame
Peninsular Malaysia 2 – 5 working days
East Malaysia (included Labuan) 3 – 8 working days

Note: There is no delivery during Saturday, Sunday and Public Holiday

35. On delivery of the product, you are required to sign for delivery. You shall examine the goods immediately upon collection for any deficiencies and/or damages before you sign for delivery. All risk in the product shall pass to you upon delivery.

36. Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.

37. Delivery Charges will be calculated based on the weight of the order received

38. All goods must be received by an adult aged 18 years or over. If the driver has doubt over the age of the person receiving the goods, he is entitled to ask such person to show an identity card to prove his/her age. If the person is shown not to be over 18 and no other person can receive the goods, Plumskin online store shall not hand over the goods.

39. If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.

40. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery or collect the Product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

a. charge you for our reasonable storage fee and other costs reasonably incurred by us; or

b. no longer make the product available for delivery or collection and notify you that we are immediately cancelling the order, in which case we will refund to you or your credit/debit  card company as applicable any money already paid to us under the order, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees as provided).

41. If you request for redelivery, we are entitled to charge for providing the service.

42. It is the responsibility of the customer to notify Plumskin online store immediately of any change to their delivery address.

43. We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.

44. Shipping fee can be paid by online transfer / supercash.

45. Shipping fee excluded from earning Member Points.

46. We shall not be liable for any delay or failure in our performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.

47. Kindly refer to our Privacy Policy which forms part of these Terms and Conditions.

48. These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be resolved exclusively only by the Courts of Malaysia.

49. By accessing and using www.plumskin.com.my, you acknowledge and accept that the use of the site is at your own risk. Subject to any rights you may have under any consumer protection law and to the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential or punitive damage or for damages for lost profits or for loss of revenue arising out of any use of, access to, or inability to user the site. Without limiting the foregoing:

To the extent permitted by law, this site and all information and materials contained in it are provided “As Is” without any warranty of any kind either express or implied including but not limited to any implied warranties or implied terms as to title, quality, merchantability, fitness for purpose, privacy or non-infringement. We have no liability or responsibility for any errors or omissions in the contents of the site, to the extent permitted by law. We assume no responsibility and shall not be liable (to the extent permitted by law) for any damage or injury arising out of any use of or access to the site/catalogue, or any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, interception of online communication, software or hardware problems (including without limitation loss of data or compatibility problems), theft, destruction or alteration of the site, whether for breach of contract, tortious behaviour, negligence or, under any other cause of action resulting directly or indirectly from any access or use of the site/catalogue, or any uploading, downloading or publication of data, text images or other material or information to or from the site.