FAQ (Frequently Asked Questions)

PLEASE READ THESE FAQ's CAREFULLY BEFORE USING THE ONLINE SERVICES OF THIS WEBSITE. BY USING THE ONLINE SERVICE, YOU AGREE THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND THAT YOU ACCEPT AND AGREE TO BE BOUND BY THEM.

PRODUCTS

All products are sealed with the packaging, the manufacturing date will be printed on the packaging, and expiry are usually 3 years after the manufacturing date. Do not hesitate to contact us for the Expiry date of products.

Please understand that there may be some slight color variation in the product between the website and the actual product due to your monitor setting. We will try our best to reflect the truest colour as much as possible

We are sorry to hear that you developed an allergy from the product. Depending on the skin condition, different individuals may get different results in using the same product.

PLUMSKIN™ is not liable for your skin condition after using the products. No return or refund will accepted.

We do not accept returns once the product has been opened and used.

You can exchange the product if the product is already damaged when delivered to you and you reported it within 1 days on delivery. We will bear the delivery cost and replace with a new product. In the event that the damaged item is no longer available,we will advise you to replace with another product.

We will only accept exchange if the goods are ready broken when it reaches you. We do not accept exchange or return otherwise.

Order Status

You will receive an e-mail confirmation with the order number upon successful transaction. In the event that you did not receive any e-mail confirmation, please login your account and check your shopping cart to see you have check out all items successfully.

You will receive an e-mail confirmation with your order number and items ordered. This means that your order has reached us successfully.

You should receive your confirmation email within the same day from from us for confirmation, if you’ve not received the email, please email us at info@plumskin.com.my 0r contact us via Whatsapp, we will reply you as soon as possible.

Please check with your bank or financial institution to rule out errors on their behalf. If problems continue to persist, please send us the feedback form or email us at info@plumskin.com.my and our Service term will call you.

All successful transactions will receive a confirmation email that contains an order tracking number. If you have not received confirmation via email, please email us at info@plumskin.com.my or send the message to our Instagram. Alternatively, please contact our Customer Service to confirm the placement of your order.

Yes! Firstly, we do not store any credit card information on our website because we understand that the safety of your personal information is extremely important. On top of that we use a wide array of electronic and physical security measures and devices to protect your personal data and credit/debit card information from unauthorized access.

PAYMENT INFORMATION

We accept online payment methods as stipulated in our Payment Methods & Policies, you can transfer us via online transfers (Maybank2u, Cimbclicks & other), ATM Cash deposit.

 

Yes! We accept MasterCard OR Visa debit cards where subject to bank availability.

Tracking Number

Once your orders have been picked up by our logistic department, tracking codes would be available and you can track the delivery status in your member page.

We are contactable using the following avenues:

  • Call us (WhatsApp Only)  from 9am till 4:30pm, Monday to Friday
  • Or email us at info@plumskin.com.my
  • Or send us the Instagram message in www.instagram.com/plumskin.com.my

Our aim is to have your items shipped to you as fast as possible. If your items have still not arrived, don’t worry. Please allow at least 7 – 10 business days for your order to arrive depending on the given estimated delivery time on your products.

If you have any concerns, please do not hesitate to contact Customer Service at info@plumskin.com.my or call (Whatsapp) us at 8 from 9am to 6pm 5 days a week on Monday to Friday.

 

Yes, but coming soon as soon as possible. We currently only ship within Malaysia address.

Orders are shipped via Malaysia Courier such as Gdex, Poslaju, ABX express, Citylink, skynet and etc. Our partners are just as dedicated as we are in delivering your Plumskin products to you as soon as possible.

All orders will be delivered within 3 working days from Plumskin or vendor Warehouse.

Delivery is made during normal business hours we will update the tracking number into your account. You may login account page to check.

Couriers Service Team will contact you or you may call them to arrange the delivery time again.